This kind of bugs me.
I do all my bills and statements on-line, and over the last couple of months I’ve suddenly thought to myself “oh, I think the bill from xyz must be due soon, I’ll go look at the web site”. So I’ve gone and looked, and found that, yes, the statement is out that very day, and I’ve printed it off and dealt with it. Then, two days later, I get an email from the company saying “your latest statement is available on-line”.
It’s not as if there is some poor clerk somewhere with a list of people to let know their statement is ready, and he gets behind. This is all automated, so why the delay in advising me?
If all the statements came out on the same day, I guess it could be that they’d want to stagger the emails so as not to crash their server, but people’s statements come out at all different times of the month, so it can’t be that.
A very cynical view might be that they deliberately slow down the advise so that it’s more likely I’d be late in payment, meaning they’d get overdue fees, but I can’t see that a couple of days would make that much difference.
The only “reasonable” thought I have come up with is that, if they’d snail-mailed the statement to me, I’d not have got them for 2 days, so they put in a deliberate delay so that I don’t get the statement before non-electronic clients. But even that isn’t really logical, because the whole point of doing this stuff on-line is that it’s quicker and easier for everyone.
So, I’m baffled; although I’m not interested enough to do battle with “help” desks to ask them why.